Wear the type of socks you’ll wear with your shoes. Distribute weight evenly before measuring. Tip: for more accurate results measure your feet at the end of the day.
Place a piece of paper on a hard surface, if your foot is bigger than a single sheet, tape two pieces together with one slightly overlapping another.
Mark the longest toe with a pen or a pencil, please note that your longest toe might not be the big toe. Trace your foot at a 90-degree angle. It is easier if someone else helps you. Please measure both feet, since the measurements might slightly differ.
Use a ruler or measuring tape to measure heel-to-toe length for each foot. Take the larger measurement and compare it with our sizing chart to find your Void Shoes size.
Please use this chart as the general guide. If you are in-between sizes or need assistance choosing the proper size, please contact us.
We want you to enjoy your Void shoes, to help you keep them looking their best please follow these simple tips.
Keep the season in mind. In damp and rainy conditions, please use proper waterproofing sprays.
Spray with stain repellent prior to use. When soiled, wipe with a clean, damp cloth and apply neutral or colored polish or leather lotion. Buff lightly with a soft cloth when dry. Do not apply polish to oil-tanned leathers. For suede use, a soft-bristled suede brush or block to remove dried soil. For wet, oily, or ink stains, professionally clean only.
If needed please let the shoes dry naturally avoiding direct sunlight and exposure to heating devices.
Please use the shoehorn when putting shoes on and avoid unnecessary pulling, tagging, stepping on the shoes.
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We want you to love your Void Shoes purchase and we are working hard on making it so. However, if you are not completely satisfied with the items that you received we are happy to offer you a refund.
Orders of full-priced items are eligible for a refund to the original form of payment within fourteen (14) days of being delivered. Items must be unworn, unused, including all parts and accessories, and returned to us in the original packaging. To avoid damages, we recommend trying on footwear in clean, carpeted areas.
The refund of the amount will be processed from 7 to 15 days after the product returns to our warehouse.
SALE items and customized merchandise are not eligible for return/exchange and are considered to be final sale.
Shipping fees of returnable items are covered by the buyer.
Orders of full-priced items are eligible for an exchange within fourteen (14) days of being delivered.
Exchanges for another size can be accommodated when the price of the item is the same (same style and color).
Please refer to our size guide and measurement chart in order to determine your size, use our instructions on “how to measure your feet” and if you have any questions/concerns about your size please contact us.
The exchange order will be placed within 7 business days after the product returns to our warehouse.
Only unworn items can be returned or exchanged. The shoes must be in perfect condition, in the original box, unwashed, undamaged, and with all the original tags attached.
Shipping fees on exchanges are covered by the buyer.