We want you to love your Void Shoes purchase and we are working hard on making it so.
However, if you are not completely satisfied with the items that you received we are happy to offer you a refund.
Orders of full-priced items are eligible for a refund to the original form of payment within fourteen (14) days of being delivered.
Items must be unworn, unused, including all parts and accessories, and returned to us in the original packaging.
To avoid damages, we recommend trying on footwear in clean, carpeted areas.
The refund of the amount will be processed from 7 to 15 days after the product returns to our warehouse.
SALE items and customized merchandise are not eligible for return/exchange and are considered to be final sale.
Shipping fees of returnable items are covered by the buyer.
Orders of full-priced items are eligible for an exchange within fourteen (14) days of being delivered.
Exchanges for another size can be accommodated when the price of the item is the same (same style and color).
Please refer to our size guide and measurement chart in order to determine your size, use our instructions on “how to measure your feet” and if you have any questions/concerns about your size please contact us.
The exchange order will be placed within 7 business days after the product returns to our warehouse.
Only unworn items can be returned or exchanged. The shoes must be in perfect condition, in the original box, unwashed, undamaged, and with all the original tags attached.
Shipping fees on exchanges are covered by the buyer.